Last modified: October 1, 2018.
Granza has a no tolerance spam policy. We are a permission based email marketing system that follows the strictest permission based rules. Any user found to be using Granza for spam will immediately be cut-off from using the system. Granza actively monitors its system for spam activity, including, but not limited to the importing of large email lists. If you know of or suspect any violators, please notify us immediately at [email protected]
What Is Spam?
Spam is unsolicited email. It is also known as UCE, or Unsolicited Commercial Email. When you use Granza to send email only to those who have requested to receive it from you, you are following accepted permission based email guidelines. Every email message sent in connection with Granza must contain an "unsubscribe" link that allows subscribers to remove themselves from your mailing. The link must remain operational for a period of thirty (30) days after the date on which you send the message, and may not be altered. You acknowledge and agree that you will not remove, disable or attempt to remove or disable any required links. Although Granza provides automated opt out links and management, you shall monitor, maintain and are solely responsible for processing all unsubscribe requests received by you directly within ten (10) days of submission, and update the email addresses to which messages are sent through your Granza account. Under the CAN-SPAM Act of 2003, you acknowledge that you are responsible for maintaining and honoring the list of unsubscribe requests following termination of your account and Agreement.
Why An Anti-Spam Policy Is Important
Simply stated, spam hurts everyone. Our goal is to reach the highest levels of user satisfaction, customer opt ins, read rates and retention. When user email activities are reported as spam, the Gmail's, Yahoo's and AOL's of the world can block even innocent users from reaching their customers. A federal anti-spam law went into effect on January 1st, 2004. The law details the rules with regards to the sending of commercial email. Even with these tough rules, spam is still a major problem. Penalties can include a fine and/or imprisonment for up to 5 years.
How We Make It Happen
Check Yourself Out. Take The Spam Test:
- Are you emailing to anyone who has not explicitly agreed to join your emailing list?
- Have you falsified your originating address or transmission path information?
- Does your email's subject line contain false or misleading information?
- Are you sending to non-specific email addresses such as: [email protected], [email protected], [email protected], [email protected], or other general addresses?
- Are you importing a purchased or rented email list of any kind?
- Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
- Have you used a third party email address or domain name without their permission?
- Does your email fail to provide a functioning link to unsubscribe?
- Although Granza emails have embedded unsubscribe links, you are responsible for all unsubscribe requests. Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days of the request?
If you have answered yes to ANY of the above questions, you will likely be labeled a SPAMMER and may NOT use Granza. For more information, please visit The Coalition Against Unsolicited Email at www.cauce.org.
If you are receiving spam from a Granza user, use the unsubscribe button on the email you received. Should this fail, please contact us a [email protected].