No Spam Policy
No Spam Policy - Last modified: May 5th, 2022
Granza has a no tolerance spam policy. We are a permission based email marketing system that follows the strictest permission based rules. Any user found to be using Granza for spam will immediately be cut-off from using the system and may be liable for any resulting impact on Granza. This can include compensatory and punitive damages, court costs, and attorneys' fees. Granza actively monitors its system for spam activity, including, but not limited to the importing of large email lists. If you are a Granza user and are receiving or know of or suspect any violators on Granza, simply unsubscribe from their list and notify us immediately at [email protected] Please do not report them as spam.
Spam is unsolicited email. It is also known as UCE, or Unsolicited Commercial Email. When you use Granza to send email only to those who have requested to receive it from you, you are following accepted permission based email guidelines. Every email message sent in connection with Granza must contain an "unsubscribe" link that allows subscribers to remove themselves from your mailing. The link must remain operational for a period of thirty (30) days after the date on which you send the message, and may not be altered. All emails must include a permission reminder statement that tells your subscribers how they joined your list. You acknowledge and agree that you will not remove, disable or attempt to remove or disable any required links. Although Granza provides automated opt out links and management, you shall monitor, maintain and are solely responsible for processing all unsubscribe requests received by you directly, within ten (10) days of submission, and update the email addresses to which messages are sent through your Granza account. Under the CAN-SPAM Act of 2003, you acknowledge that you are responsible for maintaining and honoring the list of unsubscribe requests following termination of your account and Agreement.
Simply stated, spam hurts everyone. Our goal is to reach the highest levels of user satisfaction, customer opt ins, read rates and retention. When user email activities are reported as spam, the Gmail's, Yahoo's and AOL's of the world can block even innocent users from reaching their customers. A federal anti-spam law went into effect on January 1st, 2004. The law details the rules with regards to the sending of commercial email. Even with these tough rules, spam is still a major problem. Penalties can include a fine and/or imprisonment for up to 5 years.
Informed consent tells your recipients that they are receiving your emails because they have made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you. Your emails you send automatically contain verbiage confirming their interest in receiving emails from you. If any of your contacts change their preferences or unsubscribes, Granza automatically sends out an email confirmation. All emails contain an unsubscribe link, which automatically updates your list so unwanted emails are not sent. Attempts to modify or disable these embedded links are cause for the immediate termination of your account. Ultimately, you are fully responsible for ensuring that unsubscribe requests are processed immediately.
All professional email senders must establish a good reputation with internet service providers (“ISP’s”, such as GMAIL, YAHOO, etc.), so emails can successfully reach your subscribers without being blocked or otherwise marked as spam. Throttling is the temporary slowing down of your email sends. To accomplish this, especially with new systems and new users, Granza may throttle your email campaigns so we can monitor any reports, both good and negative. Once a good sending reputation has been established, emails will be sent in a normal fashion.
If you have answered yes to ANY of the above questions, you will likely be labeled a SPAMMER and may NOT use Granza.
The Granza Team